All Items (excluding Large Items listed in section below)
Our shipping charge is a flat rate of $15.00 for postage. For all orders over $200.00 delivery is free within Australia (excluding large items listed which include pots, furniture, lighting, mirrors,bulky homeware items).
Orders received before 1pm will be sent day of purchase. Orders placed on weekends & public holidays will ship the following business day.
Fastway Couriers require a signature on delivery. If the delivery address is unattended when your parcel is delivered, a card is left and re-delivery* can be arranged (conditions apply, see http://www.fastway.com.au)
You can give an authorization to deliver without a signature.
Shipping Time Period
Standard delivery timeframes are between 3-7 business days; contact us if you require express shipping.
Large Items - Including Pots, Furniture, Mirrors, Artwork , Rugs and Lighting
We will be in touch within 1 business day of receiving your order to provide you with a quote for large items. You can purchase through our online store and we will be directly in contact with you, alternatively contact us before purchase at email@example.com or call on 02 4464 2203 during our business hours for a delivery quote.
Shipping Time Period - Large Items
Shipping time period for large items will vary according to size of specific item and delivery address. Please contact us for an estimate time period or if you would like to check up on your order!
We can ship only small items overseas. Please contact us directly for a quote for international shipping at firstname.lastname@example.org. Small items are easily deliviered through Australia Post and TNT.
In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
If goods are lost or damaged in transit, please contact us at email@example.com within 7 working days of placing your order so we can investigate.
*Please contact us for any other shipping inquiries.