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Shipping

All Items (excluding Large Items listed in section below)

Our shipping charge is a flat rate of $10.00 for postage. For all orders over $200.00 delivery is free within Australia.

Orders received before 1pm will be sent day of purchase. Orders placed on weekends & public holidays will ship the following business day.

Mossnest uses Fastway Couriers and Australia Post Express Post

Fastway Couriers require a signature on delivery. If the delivery address is unattended when your parcel is delivered, a card is left and re-delivery* can be arranged (conditions apply, see http://www.fastway.com.au)

You can give an authorization to deliver without a signature.

Shipping Time Period

Standard delivery timeframes are between 3-7 business days; contact us if you require express shipping.

 

 

Large Items -  Including Pots, Furniture, Mirrors, Artwork , Rugs and Lighting

We will be in touch within 1 business day of receiving your order to provide you with a quote for large items. You can purchase through our online store and we will be directly in contact with you, alternatively contact us before purchase at info@mossnest.com or call on 02 4464 2203 during our business hours for a delivery quote.

Shipping Time Period - Large Items

Shipping time period for large items will vary according to size of specific item and delivery address. Please contact us for an estimate time period or if you would like to check up on your order!

 

 

International Shipping

We can ship overseas. Please contact us directly for a quote for international shipping at info@mossnest.com.au. Small items are easily deliviered through Australia Post and TNT. For larger items and furniture we will organise a quote with you personally.

 

Customer Policy

In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

 

Lost Goods

If goods are lost or damaged in transit, please contact us at info@mosnest.com.au within 7 working days of placing your order so we can investigate.

 

*Please contact us for any other shipping inquiries.